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At HOTLUXEG, we take pride in delivering your carefully curated fashion essentials with efficiency and care. Our streamlined fulfillment process ensures that every order—whether it includes accessories, apparel, or footwear—is meticulously inspected, packaged, and dispatched from our warehouse within 1-2 business days. We partner with trusted global carriers to maintain reliability while prioritizing eco-friendly packaging solutions for sustainable luxury.
Processing times may vary slightly during peak seasons, but most orders are prepared for shipment within 48 hours of purchase. Delivery durations depend on your location and selected shipping method. For instance, urban centers typically experience faster transit times compared to remote areas. Rest assured, we proactively monitor weather and logistical disruptions to minimize delays.
We offer tiered shipping options designed for flexibility:
Standard Shipping (10-15 Business Days): $15 for orders under $60.
Free Table Rate Shipping (5-10 Business Days): Automatically applied to orders totaling $60 or more. Expedited services are available at checkout for time-sensitive deliveries.
Currently, we serve customers across North America, the European Union, and select Asian countries. Due to regulatory constraints, we’re unable to ship to certain destinations including Cuba, Iran, and Syria. For a real-time list of serviceable regions, please refer to our checkout page or contact our support team.
Once your order ships, you’ll receive a confirmation email containing a unique tracking number and a direct link to monitor your package’s journey. Our system also provides periodic updates via SMS if you opt in during checkout. For consolidated orders with multiple items, tracking may reflect separate shipments.
While rare, unforeseen delays can occur due to customs inspections or carrier mishandling. If your tracking hasn’t updated for over 10 business days or shows "delivered" without receipt, immediately contact [email protected] with your order details. We’ll initiate a trace process and, if necessary, reship or refund eligible items per our Refund Policy.
International shipments may incur customs fees determined by your local authorities. These charges are the customer’s responsibility and are typically collected upon delivery. We recommend consulting your country’s import regulations beforehand—our declared values reflect actual purchase amounts to comply with international trade laws. Note: Duty estimates aren’t included in our checkout totals.
